Training with Kindness

Terms and Conditions

Please note it is very important that you read this document prior to attending any sessions/classes with me. Payment for services implies full agreement to these terms and conditions. 

Payment of 1:1 Sessions / Courses/ Puppy classes

Whichever choice you make, these must be paid for in full and in advance. Payment for courses and individual sessions can be made by bank transfer.

Cancellation of Sessions including Refunds:

Please note, should you be unable to complete the booked training, for whatever reason, the individual sessions /classes completed to date will be taken into account, and the remaining monies refunded. 

You have the right to cancel your contract at any time up to 5 days after the  first session. Cancellation must be by written confirmation stating the course and the time. 

In-case of bad weather, the venue being out of action or illness of the trainer, which requires the session to be cancelled, then another session will be offered. Should this not be suitable a refund will be given for the cancelled session.

If you are unable to make a session for whatever reason, there will be no refund made as your place cannot be offered to anyone else. 

COVID-19

All training will adhere to the guidelines set out by the government. Each client will be expected to inform the trainer if they, or any member of their family are displaying symptoms of Covid 19:

• a high temperature.
• a new, continuous cough.
• a loss or change to your sense of taste or smell.

          or

Any Corona virus variant symptoms.

Handling and Training:

I use positive, reward- based training. Respect and kindness are key to developing a trusting relationship between you, and your puppy or dog. I will not accept any aversive methods i.e. physical punishment nor equipment designed to be aversive e.g. prong, spray, or e-collars, choke chains, or any other equipment which I feel is detrimental to the health and well-being of the puppy or dog who are taking part in the classes.

Health and Wellbeing of Dogs and Puppies:

If  you feel your puppy or dog may struggle in a classroom environment please phone or email me before booking so we can discuss how we can both help your puppy or dog.

It is the responsibility of the owner(s) to make sure their puppies and dogs are protected against disease i.e. vaccination, titre testing, and external parasites e.g. fleas.

Please do not bring your puppy/dog if he/she shows signs of being unwell eg: off food/drink, diarrhoea/sickness or has had contact with a contagious disease e.g., kennel cough. Bitches in season cannot attend classes.

Should your dog not be able to attend with you, you are more than welcome to come and watch that session.

Please let me know in advance if your puppy/ dog has any medical conditions e.g. allergies.

Please do not share rewards with other dogs/puppies as they may have allergies to certain foods e.g. dairy. 

Observing the Rules during Training:

Please wear appropriate flat footwear for the venue, no flip flops.

A collar and tag must be worn by all dogs/puppies – this is the law. 

Any harness worn by your dog should not hinder their natural movement and should be fitted correctly.

No slip or flexi leads to be used in these classes / sessions – please ensure you have a long enough lead so your puppy/dog can walk with a loose lead.

When entering the hall/ paddock, please ensure you have control of your dog/puppy and do not allow them to have direct contact with other puppies/dogs. 

You are responsible for your dog and their behaviour at all times.

Please ensure you have enough motivational 'rewards' for example, cheese, sausage, chicken.

*Children are welcome, however those under the age of ten years old need to be accompanied by another adult. If they wish, they can bring a quiet activity with them.

Please note, that in the unlikely event that any children are continually disruptive during a class/ paddock session, despite parental intervention, the trainer reserves the right to ask that they do not attend further sessions.

Please do not let any children interact with dogs who are not a family member while the class is in session. There may be opportunities for them during the course to be introduced and to interact with the rest of the class. Please be aware you are fully responsible for the actions of any children you bring with you.

Videos and Photos:

I may on occasions, take videos or photos to promote my business on my website. These will not be shown without the written permission of the participants, and no names will appear either. No minors will be photographed or videoed.

No photographs or videos may be taken by you, or anyone accompanying you unless they have permission from me, the trainer.

Social Media

Any videos or photographs shared by me, Anne Neale, must not be shared on any social media or technical devices.

Parking

Please be respectful of our neighbours and  other villagers when parking outside or near the village hall or when parking at the paddock. 

Please note:

Should you not adhere to these terms and conditions, I reserve the right to ask you not to participate in any further sessions and no refund will be made for the remaining sessions.

Disclaimer:

Every effort is made to ensure the safety of clients and their puppies or dogs. However, by booking with me and taking part in an activity involving dogs you agree to accept full responsibility and awareness that there may be a small risk to yourself and your puppy/dog and neither I, or any assistants can be held responsible for any injuries/ damage that may occur.

These Terms and Conditions may be amended at any time.